Inbound/Outbound Telemarketing Services

THZ is your traditional Inbound/Outbound Contact Centre however, we have a real focus on our team, our agents and the ethical approach we take for our clients.

With many years’ experience working in the Charitable, Donor, not-for-profit fundraising sector we seek and develop our agents and team to not only get the required results but also ensure that your customer base is protected, and what we would determine as acceptable calling and business practices.

THZ adheres by and conforms to the ACMA (Australian Communications and Media Authority) standards and regulations.
THZ is also an active member of the FIA (Fund Raising Institute of Australia)

We know that your business could be different to another, and the processes and strategies implemented may vary not only by campaign style but even by list types, or even the agent allocated to the campaign. Whether you have Regular Giver Programmes that need calling, or Cohort Data that needs penetrating we look to provide and produce an overall balanced result.

Too many times we have seen good customer data, over called and literally made worthless due to excessive calling, penetration all to gain the $ value rather than a balance between data integrity and return on investment.

Our agents run on the Max Contact platform, a tested and tried product for our needs. In these COVID times our agents can work remotely and still deliver the same professional customer service whilst providing our staff a safe COVID environment to work.

Our focus is on outbound results and delivery; however, our inbound and blended teams are also well placed to deliver your inbound services.

If you have support, or customer service requirements and agents required to handle those calls, or even automate some processes we can provide that service.

If you wish to take control yourself using MaxContact drag-and-drop IVR designer it’s a simple process to setup your call flows, set up numerous parameters and implement inbound strategies and better engage with clients. With simple inbound routing capabilities MaxContact and our team can setup and deliver simplified inbound call management and services.

Everything THZ does with our clients is transparent, with full reporting disclosure, access to live wallboards so you the client can see live stats and the day to day running of your campaign.

We would love to speak with you and see how our team can help you and your business.