THZ Strives to bring the best results for our clients, in the most efficient, seamless way possible.

By using our knowledge and expertise working on our platforms and processes we work with you the client to ensure that the goals are achieved or exceeded.

From our initial meetings, data analysis, scoping and the agile methodologies coupled on top of our technical and robust Contact Centre Solution Software, THZ is geared and positioned to deliver.

Whether you are moving an existing campaign over to test the waters, or starting a new venture then THZ would love to sit and discuss your needs. Ask us about our pilot programmes that allow you to test our services.

Our staff and agents go through a thorough in-house training programme and background check process.

THZ is big on team building, staff retention, and creating a positive and vibrant environment and atmosphere for all our staff, with a focus on ethical customer service as our number one priority.

Our team can be based in-house or remote providing scalable, robust flexible working environments that are now becoming part of the norm, with such events as COVID, requiring staff to work remotely.

Our tools allow us to manage, oversee and undertake your campaigns remotely as though they were all under the one roof.

THZ provides Outgoing and Inbound Services, Appointment Settings, Surveys, Support Services and other Contact Call Centre services.

Using Omni Channel solutions we can provide interaction with your clients via traditional telephone or more specific services such as SMS, Web Chat and other cross channel content strategies that improve the customer experience and drive better relationships across all possible channels and touchpoints.

THZ Strives to bring the best results for our clients, in the most efficient, seamless way possible.

By using our knowledge and expertise working on our platforms and processes we work with you the client to ensure that the goals are achieved or exceeded.

From our initial meetings, data analysis, scoping and the agile methodologies coupled on top of our technical and robust Contact Centre Solution Software, THZ is geared and positioned to deliver.

Whether you are moving an existing campaign over to test the waters, or starting a new venture then THZ would love to sit and discuss your needs. Ask us about our pilot programmes that allow you to test our services.

Our staff and agents go through a thorough in-house training programme and background check process.

THZ is big on team building, staff retention, and creating a positive and vibrant environment and atmosphere for all our staff, with a focus on ethical customer service as our number one priority.

Our team can be based in-house or remote providing scalable, robust flexible working environments that are now becoming part of the norm, with such events as COVID, requiring staff to work remotely.

Our tools allow us to manage, oversee and undertake your campaigns remotely as though they were all under the one roof.

THZ provides Outgoing and Inbound Services, Appointment Settings, Surveys, Support Services and other Contact Call Centre services.

Using Omni Channel solutions we can provide interaction with your clients via traditional telephone or more specific services such as SMS, Web Chat and other cross channel content strategies that improve the customer experience and drive better relationships across all possible channels and touchpoints.

THZ originated from the tech space and through the years has been heavily involved in the call centre vertical, with a focus of the charity, donor, lottery and fund raising sector and over those years we have seen many technology changes and the way traditionally a call centre is run.

From on-premise servers to cloud solutions, from PABX Phones to VOIP and now the coming of AI and Analytics that can provide amazing details of how your call centre is running.

Technology and Call Centres go hand in hand, and with good technology and a stable, reliable backbone of hardware and software your call centre will be built on a solid foundation.

Ensuring your data is secure, your servers have redundancy, backups are easily resotred and off-site and other factors that ensure there is more up-time than down-time.

We work with technology partners that have experience in this space, and can provide complete technical solutions and support for your Contact Centre.

Maintaining payment security is required for all entities that store, process, or transmit cardholder data. Guidance for maintaining payment security is provided in PCI security standards. These set the technical and operational requirements for organizations accepting or processing payment transactions, and for software developers and manufacturers of applications and devices used in those transactions.

The PCI Standards Council (SSC) is responsible for the development of the standards for PCI compliance. Its purpose is to help secure and protect the entire payment card ecosystem. These standards apply for merchants, service providers processing credit/debit card payment transactions.

There are currently 12 requirements for PCI DSS that are set forth by the PCI SSC which are both operational, technical, and the core focus of these rules is always to protect cardholder data.

The 12 requirements of PCI DSS are:

1.Install and maintain a firewall configuration to protect cardholder data

2. Do not use vendor-supplied defaults for system passwords and other security parameters

3. Protect stored cardholder data

4. Encrypt transmission of cardholder data across open, public networks

5. Use and regularly update anti-virus software or programs

6. Develop and maintain secure systems and applications

7. Restrict access to cardholder data by business need to know

8. Assign a unique ID to each person with computer access

9. Restrict physical access to cardholder data

10. Track and monitor all access to network resources and cardholder data

11. Regularly test security systems and processes

12. Maintain a policy that addresses information security for all personnel

THZ is a Self-Assessed PCI DSS Compliant business.
THZ can also assist your business in becoming PCI DSS Compliant, helping you through the process, performing ongoing technical requirements such as Pen Testing, Vulnerability Scans, Credit Card Scans etc.

Speak to one of our security consultants today, and we can discuss your PCI DSS needs.