Contact Centre Software Solutions – Max Contact

THZ have partnered with leading global Contact Centre software provider MaxContact to bring to the table a complete Inbound/Outbound Omni Channel solution that delivers on functionality, reliability, quality, and support.

THZ has been actively engaged working with MaxContact to help provide call centre solutions that deliver and move to the needs of our clients.
With a real focus on fund raising, donor, charity space MaxContact has evolved into one of the leading dialler platforms on the market.

With all the functionality you would expect from a traditional dialler, built into a easily usable GUI.

MaxContact is a truly hosted solution, therefore you can deliver your contact centre anywhere in Australia or the world.

Being able to take advantage of multi-site operations, work-from-home agents or having peace of mind that the Microsoft Azure Platform it resides, is secure, reliable and provides professional delivery services and maximum up time.

MaxContact is scalable therefore, you only pay for what you need, and can easily scale up and down as required based on your own business requirements.

Utilising latest agile and coding methodologies the team at MaxContact provide an excellent professional product that is well supported.

THZ have trialled and experienced other products in the market, but Malcontent’s unique algorithms on its outbound dialler outperformed others for our needs, providing excellent results and a better return on our investment.

MaxContact can easily be switched between dialling modes – preview, progressive and predictive, or a mix of modes depending on your requirements.

Max Contact can use varying Omni Channel services and provide interaction with your clients via traditional telephone or more specific services such as SMS, Web Chat. This improves the customer experience and can drive better relationships across all possible channels and touchpoints.

Inbound IVR Solutions are able to take payments 24/7 without the need for Agents.
The IVR setup is an easy dragged and dropped GUI to make changes quickly and easily.

MaxContact has detailed reporting, which is at your fingertips, with access to your own report building tools and if required can provide RAW Data as a replicated server to your own in-house IT Departments to build, create your own advanced live custom reporting.

Contact THZ to arrange a demonstration. Speak with one of our team members and see how MaxContact can work for your business.